FAQs
We’ve rounded up the most popular questions and answered them for you right here! Still scratching your head about something? Shoot us an email at hello@iwantmaxbella.com We don’t bite, promise.
Do your freeze-dried pet treats require refrigeration?
No way! Our freeze-dried pet treats are shelf-stable and don’t need refrigeration. Store them at room temperature in a cool, dry place - refrigeration can actually introduce moisture when treats are removed from packaging, making them soggy. Not paw-some!
To maintain peak freshness, store freeze-dried treats in an airtight container away from direct sunlight. Keep them cool and dry for maximum paw-fection!
What’s the shelf life on freeze-dried pet treats?
Our freeze-dried treats stay fresh for 12 months (unopened), when stored properly in a cool, dry place.
Once I open the bag, how should I store the remaining treats and when do they expire?
The travel size is designed for single-use convenience, but if your furry friend doesn’t finish it all, just seal those leftovers in a ziplock bag and use them within 7 days for optimal quality.
How do I spot spoilage in freeze-dried pet treats?
Off-putting odor: Fresh freeze-dried treats should smell naturally pleasant. Bad smell? Toss them, fur real.
Texture changes: If treats become excessively soft or sticky, they’ve absorbed moisture and should be discarded.
Max & Bella Shipping Policy
At Max & Bella, we strive to get our treats to you and your pet as quickly and reliably as possible.
Orders over $60 qualify for free standard shipping. For orders under $60, a flat shipping fee of $6.50 will be applied at checkout.
Expedited shipping options are available upon request. If you require faster delivery, please reach out to us before placing your order and we will do our best to accommodate your needs.
Please note that all shipping timelines are estimates and may vary depending on your location and carrier availability. Once your order has been dispatched, you will receive a confirmation with tracking information.
For any shipping-related inquiries, please contact us at hello@iwantmaxbella.com
Do you offer free shipping?
Paw-sitively! Free shipping on orders over $60.
When will my order ship?
We ship from the closest warehouse to you within 48 hours of order placement. Delivery typically takes 3-5 business days - that’s some speedy paw delivery!
You’ll get email notifications with tracking numbers when your order ships.
Where do you ship your products?
We currently ship to all 50 US states. International shipping isn’t available yet, but we’re paw-sitively working on bringing our treats to furry friends worldwide!
Max & Bella Return & Exchange Policy
At Max & Bella, your satisfaction and your pet's happiness are at the heart of everything we do. We take great pride in the quality of our treats and stand behind every product we sell.
Due to the perishable nature of our food products, we are unable to accept returns or exchanges on any opened items. Once a product has been opened, we cannot guarantee its integrity or safety.
We understand that every situation is unique, and all requests are reviewed on a case-by-case basis. If you are ever unsatisfied with your experience — for any reason — please don't hesitate to reach out to us. We are committed to finding a resolution that works for you, and we will always find a way to make it right.
To get in touch, please contact us at hello@iwantmaxbella.com
How do I change or cancel my order?
At Max & Bella, we make it easy to stock up on your pet's favorite treats. All products are available for one-time purchase directly through our website.
Our standard order processing time is 48 hours. If you need to cancel or make changes to your order, please contact us immediately after placing it. We will do our best to accommodate your request before your order is processed and dispatched.
Once an order has been shipped, it is no longer eligible for automatic cancellation, return, or exchange. All post-shipment requests are reviewed on a case-by-case basis, and we will always work with you to find the best possible resolution.
To request a cancellation, please contact us as soon as possible at hello@iwantmaxbella.com
What if I have a quality issue with my order?
We strive for paw-fect condition delivery! For refunds or replacements:
- Save all packaging and products
- Take clear photos of issues (packaging, contents)
- Go to Contact us with photos and issue description
Photo documentation is required for quality issue refunds. No refunds after 15 days from delivery date.
Wholesale Inquiry
Interested in partnering with Max & Bella or carrying our products? Email partners@iwantmaxbella.com - let’s talk business!
